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Frequently Asked Questions

FAQ

Here you will find answers to the questions we get asked the most about our products and services.

Quick jump to sections
General
Files & Download
Product Help
Turnaround Time
Data
Payment
Printing
Ordering
Returns

General

What is Hands in the Attic?

Hands in the Attic is an online shop selling printable designs for weddings and celebrations.

For weddings, products include invitations, rsvp and save the date cards, signs, seating charts, ceremony programs, reception menus, etc.

For celebrations such as baby showers, bridal showers, and kids parties, we offer custom invitations, party banners, decor, and printable party packages.

All products are digital, and we do not provide printing services.

Files & Download

How do I receive my files?

Instant Printables: You will receive a link in your email right after purchase. Click on this link to download your digital file.

Custom Printables: You will receive the digital file as an attachment via email.

I cannot open the zip file in Adobe Reader. Why is it a ZIP file?

Some files are compressed into ZIP files. This saves storage space on the server, decreases the time for you to download to your computer, and provides better organization. You must decompress or unzip these files in order to access the relevant files.

The easiest way to open a ZIP file is to double-click on it and let your computer show you the folders and files contained inside. In most operating systems, including Windows and macOS, ZIP files are handled internally, without the need for any extra software.

Alternatively, you can also right-click on the file, and choose ‘Extract All’ (PC) or ‘Open With’ (Mac).

Can you convert the file to a Microsoft Word file? Why?

No, files are always either in JPG or PDF format as clearly stated in the item description. If you need Adobe Reader, it’s a free software that you can download here: https://get.adobe.com/reader

Microsoft Word is a paid software and only available to people who pay for it. Adobe Reader is a free software available to everyone. To make our files accessible to all and not dependent on a paid software, we choose to prepare the templates as PDF files.

I cannot open the PDF on my mobile phone.

Files are saved at their highest quality, and this can lead to large file sizes. Some mobile phones may not be able to handle it and show you a blank screen. It is always recommended to use a computer to download and view your files.

What is the quality of your files?

Files are saved at 300ppi which results in the best quality prints.

Product Help

I opened my file in Adobe Reader and it looks pixelated. Some of the text is weird.

This is normal and is due to the rendering of the graphics in Adobe Reader. It can happen if you’re viewing on a retina-screen or a mobile or tablet device. You can increase the zoom and the appearance may get clearer. If it does not, there is no need to worry, the printout will definitely be clear.

Can I edit my file? How?

This differs for each product. Please check individual product descriptions.

For files that are editable, open it in Adobe Reader on a desktop or laptop computer. This is important because the files will not function as intended in other PDF software, Internet browsers or mobile devices.

Select the sample text, and type your own. Do not cut and paste, as this can mess up the fonts.

For advanced users: To change the font style or size, select the text you just typed, press Ctrl + E (PC) or Cmd + E (Mac) to activate the toolbar. From this toolbar, make the changes you want.

I have problems with the template. It does not look like the sample.

The template you download will always look like the sample. So why does it look different on your computer? Sometimes, you may have accidentally opened it in an Internet browser or previewed it in another software apart from Adobe Reader, and this changes the fonts and formatting.

In situations like this, the best solution is to delete the file from your computer, and download the original file(s) again. This time, be sure to open the file only in Adobe Reader.

Get the latest version of Adobe Reader to be sure: https://get.adobe.com/reader

Can I change the color of the text?

If the product is an editable template, you can change the color of the editable text. To do this, highlight the text, and then press Ctrl + E (PC) or Cmd + E (Mac) to bring up a Properties Toolbar. Click the icon at the far left to select a new color.

How do I cut the templates to size?

Use a ruler & craft knife and carefully cut by following the guidelines.

Turnaround Time

When will I receive my item?

Instant Printables: You will receive it immediately after purchase. Check your email for the link to download.

Custom Printables: You will receive it within the processing time. This applies to all items except instant Instant Printables and Wedding Seating Charts.

Standard turnaround time for Wedding Seating Charts is 3-5 business days. Rush service is available at an extra cost, which can be selected on the product page.

Data

What do you do with the data I send to you?

All information collected from you will be used to fulfil your order and communicate with you about your order. Information will not be sold nor will it be made public on the Internet.

How do I send my data to you?

For customized items such as seating charts, signs and invitations, we need you to provide your data. You can add it to the Order Notes box on the product page, or email it to: hello@handsintheattic.com

Payment

What forms of payment are accepted?

Payment can be made via Paypal, or with major credit cards including Visa, Mastercard, American Express and Discover.

Is payment secure?

Yes. Payment is handled by Paypal, regardless of whether you pay with a Paypal account or a credit card. Our online shop does not store your payment details at any time.

Printing

Do you do physical prints?

No, at the moment all our products are in digital formats and no physical prints will be shipped.

How do I print?
  • Option 1 – Use an online printing service You can upload your printable file to an online printing service, such as Fedex Office, Vistaprint, Overnight Prints, or Smartpress.
  • Option 2 – Use a local print shop Save your files on a USB drive and bring it to the shop.
  • Option 3 – Print at home For regular letter-sized items, you can print with your home printer. Be sure to open PDF files in Adobe Reader. For best results, set the quality to High and print at Actual Size. Bright-white card stock is recommended for most printable products.

Ordering

How do I order?

Browse the shop and select the item(s) you want. Purchase as you would when shopping online. Remember to provide a valid email address at Checkout. Once checkout is complete, you can expect to receive your files in your email inbox. If it’s instant, you can check your email within minutes. If it’s custom, you can expect it within the processing time stated at the top of this web page.

Do you deliver to my country?

All products are digital and sent via email, so as long as you have a valid email address, we can deliver any digital file to you.

Returns & Refunds

Can I get a refund?

Due to the digital nature of all our products, orders are not eligible for refunds. Customer service is of paramount importance, so if you’re dissatisfied in any way or feel that we have not represented our products well, please get in touch and your concern will be promptly addressed.

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