hello@handsintheattic.com

Frequently Asked Questions

FAQ

These are questions to help you have a better idea of our products and services.

General

What is Hands in the Attic?

Hands in the Attic is an online shop selling printable designs for weddings and celebrations.

For weddings, products include invitations, rsvp and save the date cards, signs, seating charts, ceremony programs, reception menus, etc.

For celebrations such as baby showers, bridal showers, and kids parties, we offer custom invitations, party banners, decor, and printable party packages.

All products are digital, and we do not provide printing services.

Product

How do I receive my files?

Instant Printables: You will receive a link in your email right after purchase. Click on this link to download your digital file.

Custom Printables: You will receive the digital file as an attachment via email.

What is the quality of your PDF files?

Files are saved at 300ppi which results in the best quality prints.

Can I edit my file?

This differs for each product. Please check individual product descriptions.

How do I edit my file?

For files that are editable, open it in Adobe Reader on a desktop or laptop computer. This is important because the files will not function as intended in other PDF software, internet browsers or mobile devices.

Select the sample text, and type your own. Do not cut and paste, as this can mess up the fonts.

For advanced users: To change the font style or size, select the text you just typed, press Ctrl + E (PC) or Cmd + E (Mac) to activate the toolbar. From this toolbar, make the changes you want.

Turnaround Time

When will I receive my item?

Instant Printables: You will receive it immediately after purchase. Check your email for the link to download.

Custom Printables: You will receive it within 24 hours. This applies to all items except instant Instant Printables and Wedding Seating Charts.

Standard turnaround time for Wedding Seating Charts is 3-5 business days. Rush service is available at an extra cost, which can be selected on the product page.

Data

What do you do with the data I send to you?

All information collected from you will be used to fulfil your order and communicate with you about your order. Information will not be sold nor will it be made public on the Internet.

How do I send my data to you?

For customized items such as seating charts, signs and invitations, we need you to provide your data. You can add it to the Order Notes box on the product page, or email it to: hello@handsintheattic.com

Payment

What forms of payment are accepted?

Payment can be made via Paypal, or with major credit cards including Visa, Mastercard, American Express and Discover.

Is payment secure?

Yes. Payment is handled by Paypal, regardless of whether you pay with a Paypal account or a credit card. Our online shop does not store your payment details at any time.

Printing

Do you do physical prints?

No, at the moment all our products are in digital formats and no physical prints will be shipped.

How do I print?
  • Option 1 – Use an online printing service
    You can upload your printable file to an online printing service, such as Fedex Office, Vistaprint, Overnight Prints, or Smartpress.
  • Option 2 – Use a local print shop
    Save your files on a USB drive and bring it to the shop.
  • Option 3 – Print at home
    For regular letter-sized items, you can print with your home printer. Be sure to open PDF files in Adobe Reader. For best results, set the quality to High and print at Actual Size. Bright-white card stock is recommended for most printable products.

Ordering

How do I order?

Browse the shop and select the item(s) you want. Purchase as you would when shopping online. Remember to provide a valid email address at Checkout. Once checkout is complete, you can expect to receive your files in your email inbox. If it’s instant, you can check your email within minutes. If it’s custom, please allow 24 hours.

Do you deliver to my country?

All products are digital and sent via email, so as long as you have a valid email address, we can deliver any digital file to you.

Returns & Refunds

Can I get a refund?

Due to the digital nature of all our products, orders are not eligible for refunds. Customer service is of paramount importance, so if you’re dissatisfied in any way or feel that we have not represented our products well, please get in touch and we will do our best to assist.

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